Hybrid Role - Spanish Client Technical Support
Client:
Interactive Brokers
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
520c67c24262
Job Views:
133
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Responsibilities:
1. Providing support to clients through phone, chats, and tickets
2. Technical and functional support for the Interactive Brokers’ platforms
3. Desktop applications (Windows, macOS, and Linux)
4. Mobile applications (Android and iOS)
5. Troubleshooting and support for Interactive Brokers’ web-based offerings
6. Problem management with a focus on wide-scale technical issues
Requirements:
1. Bachelor’s degree, preferred if in a technical field
2. Two-plus years in client facing support role
3. Two-plus years’ experience working with Windows, and Mac, software support, connectivity support
4. Excellent verbal and written communication skills and the ability to work effectively in a team environment
5. Experience working with support ticketing systems
6. Adaptable to a constantly changing technical environment
7. Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; a real passion for solving technical problems
8. Languages: fluency in English and Spanish
9. Any other European language is a plus
10. Experience with financial products and services is a plus
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