JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL –
We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below.
We're interested in getting to know you and what you bring to the table!
Responsibilities First point of contact for all Client Events including the management of the Client Events IT systems.Coordinate and oversee all furniture set-ups for events and conference rooms both on-site and offsite.Management of Facilities Events Technicians, coordinating their daily and weekly schedules.Regularly work with external contractors, e.g., cleaning, set-build crews, production crews, and event hosts.Resolve problems associated with all event services including: janitorial, parking, conference rooms, interior furnishings, fixtures, and equipment.Owner of internal events booking system, and first response to all tickets raised.Manage all event space diaries through the shared events calendar on Outlook Calendar.Lead planning meetings with external clients and vendors to discuss all event requirements in the lead-up to each event.Liaise with the client during the event to proactively action any last-minute requests.Provide support for guests, visitors, and employees relating to all events.Where required, support internal events at off-site locations close to the office, including company parties and events.Conduct high-level office tours on behalf of the Facilities team and/or clients.Carry out quality audits of all event spaces, furniture, and equipment on a regular basis, logging all issues and ensuring actions are completed on time.Provide support for meetings and conference room reservations, as needed and directed.Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation, and working closely with the client's Health & Safety Manager.Provide weekly, monthly, and quarterly reports to both JLL & client's Facilities Management and also client's Global Events Team Management.Work within the Facilities team to ensure office space is kept to a high standard and all processes are adhered to, including walk-rounds, health and safety management, contractor management, etc.Guide the Facilities Events Techs through proactively managing their Facilities workload through the internal Task systems.Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
Ensure delivery of committed services and overall satisfaction with JLL.
Demonstrate responsiveness and creativity in finding solutions for service delivery.Ensure appropriate follow-up with customers.Seek to continuously improve processes, systems, and overall client satisfaction.Regularly work with the Facilities department on Facilities related tasks, as raised by the client and team.Work with the internal Task system to keep track of all requested Facilities work and close out actions according to SLAs.Regularly work with the Facilities department on facilities related tasks including ad hoc duties.Requirements Experience in events, facilities, hospitality, or related field.Experience in an event management or coordinator role working within an events, hospitality, social media environment and/or Facilities environment.Outstanding customer service skills and orientation.Ability to multi-task and maintain professionalism at all times without supervision.Proficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills.Previous experience of working in a fast-paced, corporate multi-national environment.Must be able to demonstrate flexibility in relation to type of works carried out and availability.Experience in a hands-on role working within an events environment and facilities environment.Location: On-site – Dublin, IRL
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