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Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
78bb1741e9c0
Job Views:
7
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Description:
About Marsh McLennan Agency Midwest
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
As a customer focused insurance expert, the Senior Account Manager drives the successful policy delivery and service to our clients. Working with the Producer and/or Account Executive, they plan, execute and track a customized service plan for each client. The Senior Account Manager builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. They engage the full service team and resources as appropriate to create measurable value and efficiencies in our clients’ business. The Senior Account Manager also has a thorough understanding of the marketplace and industry, and uses that expertise in placing coverage and negotiating terms in reviewing coverage and program options and understanding associated details. They define the success of this role as the smooth facilitation of a collaborative service experience.
Responsibilities:
1. Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client.
2. Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables.
3. Builds personalized client relationships through demonstrated ownership of the service plan.
4. Analyzes risk, coverage, program structure and recommends options.
5. Oversees the accuracy and display of information in client portals.
6. Leverages insurance knowledge and communication skills to explain coverage terms.
7. Works with internal departments to ensure cohesiveness and timeliness of service execution.
8. Takes an enterprise-wide approach to client service by collaborating with other service teams.
9. Manages time to prioritize workload, client service requests, and service parameters.
Client Relationship Management:
1. Attends various meetings throughout the year.
2. Conducts meetings independently with clients when necessary.
3. Demonstrates knowledge of individual states regulations and carrier programs.
4. Demonstrates previous experience handling accounts.
5. Displays advanced comprehension of compliance within discipline.
6. Manages account activity assigned by Producer/Account Executive.
7. Communicates with clients regarding insurance, claims or administrative problems.
8. Demonstrates understanding of strategic and complex insurance programs.
Market Strategy and Negotiation:
1. Works with service team to manage and oversee new business and renewal processes.
2. Creates submission for underwriters by engaging with clients.
3. Communicates with underwriters on submissions and negotiates terms.
4. Evaluates coverage, terms, and conditions of quotes received from underwriters.
5. Remains current on forms, coverage, insurance carriers, industry trends, and legislation.
6. Maintains positive working relationships with insurance carriers.
7. Independently evaluates client’s current coverage programs.
8. Identifies and recommends additional products, services and coverage levels.
9. Reviews and presents potential deficiencies in quotes.
10. Assists in the development of RFPs as requested.
Data and Process Integrity:
1. Consistently follows client service workflows and engages internal resources.
2. Accurately maintains complete client files.
3. Achieves desired levels of data completeness and process integrity.
Service Platform Implementation:
1. Schedules, conducts and facilitates meetings as needed.
2. Implements programs, acting as a liaison and coordinating meetings.
3. Creates and provides review of various reports.
Peer Relationships:
1. Participates in ongoing scheduled meetings with service team.
2. Trains, guides and mentors Client Service Representatives.
3. Communicates effectively with Client Service Representatives.
4. Develops successful and effective working relationships with colleagues.
Required:
1. Upon hire, Producers License for Fire/Casualty or Life/Health.
2. 3+ years of Account Manager experience within an insurance brokerage.
3. Experience with strategic planning and implementation of complex accounts.
Preferred:
1. BS/BA in Business, Insurance or related field.
2. CPCU, ARM, CEBS or other professional insurance designation.
3. Experience working with agency management systems.
4. Advanced skill level in Microsoft Office suite.
The range for this role is $83,080 to $147,690. The base pay offered will be determined on factors such as experience, skills, training, location, certifications & education. We do not anticipate candidates hired into this role would immediately earn a salary at or near the top end of the range.
Applications will be accepted until December 31, 2024.
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
* Medical, dental, vision, 401K benefits and more
* The flexibility to work at home or an office
* A paid day off to volunteer and company-organized volunteer events
* Up to $1,000 per year in matching charitable donations
* Up to $750 per year in wellness rewards
* A company-wide mentality that you can never appreciate your co-workers too much
Who Are We
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
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