Join to apply for the Conference & Banqueting Manager role at Castletroy Park Hotel.
Reporting To: The Operations Manager on a daily basis, while liaising with General Manager and Hotel Manager to ensure that the agreed strategy is delivered across the various segments of the Food & Beverage Department.
The Person: We are seeking candidates with a proven track record in a Senior Supervisor or Management Hospitality Role who can demonstrate ability to successfully assist in managing and develop the Hotel while providing a consistent high level of service to our guests.
Main Responsibilities:
* Communicate clearly to each Associate the expectation that we will consistently delight our guests, using the Optimus programme as a template where appropriate.
* Proactively manage the Conference & Banqueting operations ensuring consistently high levels of friendly and professional service, responding promptly to individual Guests needs and requests and encourage a high levels of guest feedback.
* Monitor performance of all Associates in all phases of service and job functions, ensuring that SOPs are complied with and any deficiencies rectified.
* Ensure that all Conference & Banqueting Associates are well presented to include uniforms and personal grooming.
* Review the expected daily activity and plan effective solutions accordingly.
* Conduct comprehensive monthly departmental meetings to develop and improve SOPs.
* Ensure that all guests are greeted in a friendly and positive fashion and that comprehensive guest requirements and preferences are understood and recorded accurately.
* Ensure that the Bars Cash and Credit Control Policies are fully implemented.
* Ensure that all stocks are secured and that the expected beverage margin is achieved consistently.
* Ensure that all relevant Associates are well versed with the needs of guests and are confident to make recommendations and provide help as appropriate.
* Enhance revenue growth through a planned approach and by developing up-selling skills and raise awareness of seasonal opportunities.
* Operate and maintain all relevant operating systems ensuring that all relevant associates are fully familiar with, competent in the use of and operating properly all such systems on a continuous basis.
* Ensure a high level of hygiene is maintained throughout the Conference & Banqueting areas, that all associates are fully familiar with all relevant health & safety guidelines, that work practices are in line with such guidelines at all times and all work areas are kept in a clean and orderly fashion.
* Monitor Guests behaviour and follow all liquor licensing laws, fire, health and safety regulations and laws governing Hotel operations in Ireland.
The Ideal Candidate:
* Proven experience in a senior role within a similar 3/4 star property.
* Ability in dividing responsibilities and monitoring progress.
* Outstanding Communication and Leadership skills.
* Ability to multi-task within a F&B Department.
Skills: Team Leader, Previous Experience, High Attention to Detail, Flexible.
Benefits: Meal Allowance / Canteen, Paid Holidays, Parking, Employee Assistant Programme, Career Development Progression, Employee Recognition Awards, Group Employee Discount Scheme.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Events Services
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