Social network you want to login/join with:
To build, manage and maintain relationships with Customers as directed by the Road Account Manager. Manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.
This is where you come in:
We are currently looking for a Sales Operator to join our Europa team. You will need a good telephone manner, ideally come from a customer service position and be able to proactively deal with situations & problem solve.
Our Ideal Person:
* A strong, confident and eager to learn personality.
* Experience in Microsoft Office.
* Attention to detail with a passion for customer service is critical to this role.
* Time management skills are essential as are communication (phone and writing) skills.
* The ability to prioritize and to work under pressure of workload is also a necessity.
In this role, you will:
* Be the first point of contact for all matters related to your assigned portfolio of customers.
* Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers in a timely manner.
* Be responsible for communicating updates for customers through either phone or email.
* Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs for your Road Account Managers.
* Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
* Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt are recovered.
* Ensure that the commodity codes and invoices are correct and processed for dispatch.
* Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
* Be proactive in approaching and engaging with existing customers to generate income.
* Respond in a timely manner to problems or concerns from customers within the required turnaround time.
* Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!
What you can expect from us:
* Working with a friendly team of individuals who love to have fun!
* Laptop.
* 25 days annual leave, plus all UK bank holidays & Annual leave by back scheme.
* Bereavement Leave & Sick Pay.
* Pension & Death in Service.
* Enhanced Maternity / Paternity & Adoption pay.
* Employee Wellbeing Programme & Cycle to work scheme (After 3 months).
* Refer a Friend Scheme (Earn up to £).
* The opportunity to develop, progress and work within a global organisation which is rapidly growing.
* A fantastic working culture which promotes excellent work/life balance.
#J-18808-Ljbffr