Head of MES Customer Services EMEA in DUB
Reporting To:
Head of Customer Services & Key Account Management for MES
Location:
MES DUB (Dublin, Ireland)
I.
Main tasks and responsibilities (full, partial or supportive), percentages ("circa")* Lead the CSM team professionally and disciplinarily in an international environment.
Lead, motivate and develop subordinate employees and carry out individual personnel measures in coordination with the HR department.
(fully responsible - 30%) Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers.
Management of customer inquiries and individual contract conclusions.
(fully responsible - 20%) Optimize and ensure performance parameters (costs, quality and turnaround times) and commercial results of the Mobile Engine Services engine events.
Initiate measures if necessary and ensure their implementation.
(fully responsible - 15%) Check cost calculation for engine repair events as part of the quotation and recalculation.
Be responsible for and ensure invoice management (approval, complaints etc.).
(fully responsible - 10%) Be responsible for workload steering of the DUB Repair Station through product request selection and prioritization/coordination between Product Sales, customers and other MES Repair Stations.
(fully responsible - 10%) Ensure quality assurance and optimization of the entire Mobile Engine Services event process.
(fully responsible - 5%) Optimize interfaces to service providers with regional responsibility, especially to product sales.
(fully responsible - 5%)
Special tasks:
Participate in or lead projects.
(fully responsible - 5%) * 1.
Indication of "circa" percentages/ranges not II.
Requirements (education, knowledge, skills)
Degree in engineering or business administration from a university or university of applied sciences 3-5 years of professional experience in customer service or equivalent Very good knowledge of economics and business administration Technical understanding and interest Good knowledge of internal processes in the field of engine maintenance and repair Fluent in English, German desirable Very good IT skills in MS Office Very good negotiation skills, assertiveness and very high persuasiveness Very high level of service readiness and customer orientation Confident and skillful appearance/contact behavior Very high ability to deal with conflicts Strong ability to lead, guide and motivate employees Very high organizational skills Very good analytical and conceptual skills Very high flexibility and resilience Quick comprehension, objective and sound judgement with strong decision-making power Very high sense of responsibility Strong initiative Readiness for assignments at home and abroad Successful completion of the LHT internal aptitude test (EEU) Application Deadline: 10th March 2025
Application Contact:
Lufthansa Technik Turbine is an equal opportunities employer and welcomes applications from all sections of the community.
#J-18808-Ljbffr