Job Description
Exciting Opportunity to Support KYC Operations
You will play a critical role in supporting our KYC Operations as a Business Sustainment Operations (BSO) Associate within JP Morgan Workplace Solutions KYC Operations.
This position requires a strong leader with excellent organizational skills, capable of quickly assimilating complex information across multiple client-facing/operational teams and driving issue resolution.
Job Responsibilities:
* Collaborate with internal and external audit/exam teams and key business stakeholders to coordinate audit requests and responses.
* Conduct research and document current state processes/controls, perform GAP analysis, and identify key areas of risk or concern.
* Develop testing calendars, test scripts, and execute control testing and action plan sustainability testing.
* Facilitate meetings, prepare documentation, and maintain effective communication with stakeholders to inform them of key milestones and accomplishments.
* Create and support various management reporting tools, including scorecards, weekly executive summaries, and other executive reporting needs.
* Maintain a governance and reporting structure to ensure objectives are clearly defined, deliverables are documented, and team members remain engaged and on track with target deadlines.
* Manage and escalate issues and risks, ensuring timely resolution and communication to stakeholders.
Required Qualifications, Capabilities, and Skills:
* 5+ years of experience in the financial services/banking industry, with a proven track record in risk and control management, operations, and project management.
* Strong leadership, communication, and influencing skills, with the ability to drive results and collaborate effectively with stakeholders.
* In-depth knowledge of risk management techniques from both detection and mitigation perspectives.
* Ability to communicate clearly and confidently, influence stakeholders, and create executive-level reporting.
* Comfortable with change, ambiguity, and informed risk-taking, with the ability to manage multiple streams of work concurrently.
* Analytical skills with the capacity to think laterally and convey an understanding of the big picture.
* Consultative approach, understanding and anticipating business partner needs, and proactively delivering solutions.
* Ability to work effectively in a team environment and adapt to a rapidly changing business and technological environment.
* Proactive control and risk management mindset, addressing gaps in processes and escalating issues to benefit the business and clients.
Preferred Qualifications, Capabilities, and Skills:
* BS/BA Degree in Accounting, Finance, Business, or equivalent military experience.