Job Summary
We are seeking an IT Support Technician to join our team in Sligo/Roscommon, Ireland. As a leader in Business Software Solutions across Ireland, we offer a unique opportunity for career growth in a supportive and innovative environment.
In this role, you will be responsible for managing the performance, security, and availability of customer IT systems, addressing support requests professionally and efficiently. You will play a vital role in optimizing IT infrastructures, both on-premise and in the cloud.
Responsibilities:
* Oversee and manage Remote Monitoring & Management (RMM) platforms, adhering to SLAs.
* Provide IT support for Microsoft business applications and operating systems.
* Maintain IT documentation and inventory.
* Communicate with customers to ensure they are updated on incident progress and system changes.
* Work with the Managed Services Team to resolve tickets promptly, escalating where needed.
Requirements:
* Experience with Workstations, Servers, Routers, Firewalls, and LAN/WAN connectivity.
* Knowledge of IT support tools and monitoring systems.
* Ability to thrive in a fast-paced environment.
* A degree in Computer Systems & Networking or equivalent experience.
* Microsoft Certification (preferred but not essential).
About Us
We are a progressive company that values innovation and teamwork. If you are looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you.