As a CPM Client Service Manager, you will live the CPM values, or as we call it, Our DNA:
The primary function of this role is to exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM’s business by developing the services provided to them.
To deliver, as a minimum, planned budget spend and to deliver agreed profit levels to CPM.
Key Responsibilities:
* Maintenance and development of client relationships, including regular meetings to review performance of the operation, both financially and against KPIs agreed.
* Validate and interpret client reports and results, in order to provide executive summaries and appropriate recommendations to clients.
* Identify business development opportunities and assist the Client Service Director in preparing and presenting profitable strategic proposals to add value to the client operation and extend the services provided.
* Monitor and control budgets, ensuring sales and profit targets are met. Assist the Client Service Director in preparing and negotiating the operating budget for the following year.
* Complete face-to-face client budget reconciliation meetings within six weeks of the period end.
* Ensure the correct operational departments are fully briefed in time to deliver the services required to fulfill the client’s objectives and maximize profitability to CPM.
* Stay fully up to date on client businesses, objectives, and marketplace to enable business-focused discussions and proposals of proactive operational solutions.
* Maintain a full understanding of CPM’s services, competition, and marketplace to enable business discussions and proposals of proactive operational solutions.
* Provide an executive summary to accompany all client monthly reports.
* Assist Senior Manager on all client and team-related issues where required.
* Recruit, train, motivate, and develop direct reports and ensure the field operation is effectively managed by being fully briefed, trained, and equipped to fulfill the set tasks.
* Maintain and develop systems to measure the achievement of objectives, including an appropriate level of field accompaniment and auditing.
* Encourage an environment of coaching, learning, and development within the team.
* Conduct annual and mid-year appraisals for field team meetings.
* Continuously review the client’s business to identify and secure additional revenue streams from existing clients.
* Demonstrate a good understanding of all CPM business units to capitalize on identified opportunities.
* Prepare and conduct a formal annual review with the client focusing on innovative development and recommendations drawn from best practice examples in use elsewhere within CPM.
* Generate new ideas and ways of working.
* Strive to reach the highest standards of performance for customers.
* Operate in an effective and efficient manner to complete all tasks.
Requirements:
* Educated to Degree Level or Equivalent.
* Management experience in a similar sales or service environment.
* Good financial acumen with the ability to prepare and control budgets.
* Previous experience in motivating teams and developing work relationships.
* Good report writing ability.
* Ability to manage delivery against tasks of varying complexity from planning phase through identification of critical path analysis, milestone measurement to final implementation and evaluation.
* Ability to present across all media to a high standard.
* Strategic and commercial awareness.
Benefits:
* Competitive basic salary.
* Performance bonus.
* Company vehicle.
* Fuel card.
* Employee Assistance Program.
* Structured personal development supported by internal and external development activities.
* Companywide recognition awards.
* Discounted health insurance and access to company pension provider.
* Active diversity and inclusion teams across the business.
* IVF support policy.
* Regular company events and activities.
* Product discounts.
* Bike to work scheme.
* TaxSaver scheme – discounted travel tickets.
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