Location: Dublin
Position: Reservations Sales Agent - German OR/AND Italian Speaking.
Full time permanent
Staycity is looking for a Reservations Sales Agent - German AND/OR Italian Speaking to join their Reservations Team, in the Dublin Head Office, on a full-time permanent basis. This is an opportunity to join the reservations team of the leading Aparthotel provider in Europe. Staycity provides a fun, fast-paced & committed team-oriented culture with a strong emphasis on collaboration and employee welfare.
You will be dealing with customers both internally and externally, so our ideal candidate would be someone with a strong customer focus. Staycity offers a competitive package, as well as the opportunity for growth and advancement.
Benefits:
* Paid Maternity, Surrogacy, Adoptive & Paternity leave
* Comprehensive Health and Dental Insurance – from day 1.
* Annual leave: 25 days (plus Christmas Eve and Good Friday)
* Matched pension contributions.
* Competitive bonus.
* Staff rates: From €25 per night
* Education: Role-relevant higher-education expenses, including tuition and books
* Volunteer days: 2 paid volunteer days with registered charities
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
Key responsibilities as our Reservations Sales Agent will include:
* Management and processing of all inbound Sales and reservations enquiries from various channels.
* Answering customer/agent enquiries.
* Making and amending reservations, gathering lead enquiries for the Sales team.
* Confirming group reservations and reporting daily sales along with performance indicators.
* Qualifying sales needs and setting up calls and meetings for the city Sales Managers.
* Undertaking sales research to assist the sales team in identifying and developing new leads.
* Providing quality customer service as the first interaction the customer will have with Staycity.
Our ideal Reservations Sales Agent will have the following skills, knowledge and experience:
* Fluent English & Italian OR German, written as well as spoken.
* Proficient in Word, Excel and experience in Opera PMS is preferable.
* Excellent customer service skills, an excellent telephone manner, and attention to detail.
* Organised, target-driven individual with the ability to prioritise workload appropriately.
If you feel you are the right fit for this Reservations Sales Agent role then please click ‘apply’ now! We’d love to hear from you!
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