Technical IT Manager - Infrastructure Solutions
Salary Level: €85-90K - No other benefits, apart from paid holidays & contributory pension.
International Outsourcing Services Multinational is seeking a specialist within its Technology Solutions / IT Operations Services Division, to be based primarily on-site in a demanding public-sector client site in Dublin, with some remote-working flexibility (min 3 days per week on-site required).
We are seeking a technically strong Infrastructure Ops Manager / Architect - the role is challenging purely because you will be managing client expectations while utilising the technical services of a 3rd party IT Managed services provider to deliver the technical expertise to implement & support the technical deliverables.
In addition to client interfacing & strong stakeholder management skills, we are looking for a Technology Professional ideally with Level 3 knowledge of Wintel, VMware virtualised & hosted environments.
The key here is that we are seeking both sets of skills - a technically in-depth knowledge & experience of Infrastructure coupled with strong stakeholder management & services management expertise.
Responsibilities:
* Technical management of the 3rd party technical infrastructure engineers & IT support specialists.
* Ensuring incidents & requests assigned to Level 2 & Level 3 teams are resolved according to agreed client SLAs.
* Co-ordinate activities between Technical Teams & third-party vendors to resolve all incidents efficiently & speedily.
* Manage the implementation of approved changes.
* Responsible for maintaining the health of the managed service infrastructure.
* Build collaborative relationships with technical delivery teams, external suppliers and your internal key client stakeholders.
* Ownership of call response and resolution.
* Work closely with IT Service Management & Lifecycle teams to provide support for all customer issues, major incidents, escalations and service improvement activities.
Expertise / Experience that we are looking for:
* Proven experience in leading technical teams with current, hands-on expert knowledge of infrastructure technologies (Windows, VMware, virtualisation / Hosting, UNIX & on-prem cloud), ideally within a managed service provider organisation (or IT Department).
* Experienced in fostering excellent working relationships with Senior Execs / Directors/ Senior Management, as well as key Technology Specialists in Infrastructure & IT Technical Support.
* Proven track record of managing an infrastructure related ICT service.
* Expertise in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization - Vmware), MS Exchange and content filtering technologies, enterprise level backup solutions (such as Commvault), monitoring (SolarWinds) and Citrix application delivery.
* Experience of managing call response and resolution.
* Technical team management, ITIL standards and procedures.
* Change, release, problem, incident and capacity management experience.
* Ability to persuade, influence, problem-solve & communicate across all levels of an organisation.
Location: Dublin based site, office - so you must be able to attend in-office (3 days min/wk).
NO SPONSORSHIP provided, so You MUST hold EU/EEA or UK citizenship or hold existing full rights to work in Ireland.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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