DESCRIPTION:The Amazon Web Services (AWS) Data Center Learning Team is seeking a Data Center Learning Evaluation and Audit Manager to lead our efforts in assessing and enhancing the effectiveness of our comprehensive technical training programs. This role will be crucial in ensuring that our learning initiatives for data center technicians are delivering measurable results and driving operational excellence across our global infrastructure.In this role, you'll spearhead the evaluation and auditing of our diverse training programs, ranging from instructor-led sessions to e-learning modules and on-the-job training. You'll implement robust evaluation methodologies, including Kirkpatrick's four-level model, to assess the impact of our learning initiatives on technician performance, operational efficiency, and overall data center effectiveness.Key job responsibilities:Design and implement comprehensive evaluation strategies using Kirkpatrick's four-level model and other relevant frameworks.Analyze training outcomes at multiple levels: reaction, learning, behavior, and results.Develop and administer surveys, interviews, and assessments to gather data on program effectiveness.Conduct thorough audits of existing training programs to assess their alignment with organizational goals and technician needs.Ensure compliance with relevant local regulations in learning program design and delivery.Analyze quantitative and qualitative data to measure the impact of learning initiatives on technician performance and data center operations.Prepare detailed reports and presentations on evaluation findings and audit results.Develop a scalable model to measure the effectiveness of training programs.Provide data-driven insights to support decision-making on program continuation, modification, or termination.Collaborate with designers, certification specialists, and subject matter experts to implement enhancements based on evaluation and audit results.Monitor industry trends and best practices in technical training and evaluation methodologies.Conduct regular audits of certification standards and programs.BASIC QUALIFICATIONS:Several years experience in learning and development, education, or a related field.Strong understanding of Kirkpatrick's evaluation method and other training evaluation frameworks.Experience in conducting program audits and ensuring compliance.Strong analytical and data analysis and statistical skills.PREFERRED QUALIFICATIONS:Master's degree in Education, Instructional Design, Human Resources, or a related field.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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