Data Loss Prevention (DLP) Platforms Technical Support
We are seeking a motivated and detail-oriented Data Loss Prevention (DLP) Platforms Technical Support team member to join our Security Platforms team.
Job Summary
In this role, you will assist in the monitoring, maintenance, and support of our DLP platforms thus ensuring the protection of sensitive data across the enterprise. You will work closely with senior team members to troubleshoot platform and agent issues and provide technical support to end-users.
Responsibilities
* Acting as the first point of contact for DLP platform related support requests
* Monitoring logs, alerts and performing routine checks and updates to ensure the DLP platforms are functioning optimally
* Maintaining accurate documentation of DLP platform support procedures and configurations
* Providing technical support to end-users regarding DLP tools
* Working with key stakeholders and vendors to implement new or additional DLP capabilities to enhance our risk-driven data protection
* Tuning and upgrading system components, following internal testing and change management processes
* Contributing to projects that improve current capabilities, drive adoption, and enable future growth
* Partnering within the Cyber Fusion Centre teams to ensure our security platforms meet operational needs, within DLP Program Operations, Insider Threat and Incident response
Requirements
* Foundational Cyber security knowledge, with experience in DLP and Endpoint Security tooling
* Exposure to, and knowledge of enterprise DLP platforms eg Symantec DLP, Digital Guardian Endpoint DLP, Proof Point, Microsoft Purview
* Strong foundational skills supporting platforms running on Microsoft Windows Server and Linux Operating Systems
* Understanding and working knowledge of current data protection, information security and cyber security practices and techniques would be advantageous
* A collaborative approach to solving technical challenges and improving security
* A desire to learn, combined with a collaborative working style and strong personal work ethic
* Experience in a 24/7 security operations environment, emphasising reliability and system availability
* Experience in distributed, international teams would be beneficial
Preferred Qualifications
* Minimum 3 years of experience in IT support, cybersecurity, or a related field
* A degree is not required for this role, but a qualification in information security or information systems may be beneficial
* Security certifications may be beneficial (e.g., Comp TIA CASP+, GSEC or similar, relevant product certifications)
* Experience in financial services may be beneficial