Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage – with just a few taps.
We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees.
Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth.
The RoleWe're seeking a dynamic Commercial Support Operations Manager to join our growing team in Sandyford, Dublin.
In this role, you'll be at the heart of our Support Operations team, ensuring excellence in our commercial customer journey while driving continuous improvement across our processes and systems.
What You'll DoYou'll lead our commercial customer onboarding experience and develop robust operational processes that scale with our growth.
Working closely with Commercial Sales and Customer Experience teams, you'll ensure seamless delivery of our Electricity and Gas services while continuously identifying and implementing improvements to enhance efficiency and customer satisfaction.
Your Key Areas of FocusLeading and optimizing the end-to-end onboarding journey for commercial electricity and gas customersDriving continuous process improvement initiatives and implementing change management strategiesBuilding and leading a high-performing team focused on operational excellenceDeveloping and maintaining key performance metrics to drive data-based decision makingManaging market messaging systems and operations for commercial offeringsCollaborating with internal stakeholders to enhance customer experienceIdentifying and resolving operational bottlenecks through root cause analysisContributing to the launch and implementation of new products and servicesWhat You'll Bring3-5 years of experience in operations management, preferably in the Irish energy sectorStrong analytical mindset with excellent problem-solving abilitiesProven track record of implementing process improvements and driving changeExperience in building and leading successful teamsOutstanding communication and stakeholder management skillsStrong data analysis capabilities with Excel proficiencyKnowledge of ESB and GNI market messaging and systems (highly desirable but not essential)MS SQL skills (highly desirable but not essential)Career Incentives & BenefitsCompetitive salary & bonus structurePension Contribution SchemeHealth Insurance Group Scheme & EAP with Laya HealthcareGreat career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.Modern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemeWith Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy.
Yuno Energy is an Equal Opportunity Employer.
We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers.
We encourage applications from people with diverse backgrounds and experiences.
This is not the first time Yuno Energy has disrupted the market through innovation.
In 2010, our team also created PrepayPower, Ireland's largest Pay-as-You-Go energy provider.
Back then, as today, we recognised that people needed greater control over their home energy.
As early adopters of smart meter technology, we've built app-based services that are now used by 170,000 customers across Ireland.
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