Job Title: Provider Management Lead
We are recruiting for a new position of Provider Management Lead to join our AXA Ireland business.
Your Responsibilities:
* Manage AXA's outsourcing governance requirements specifically related to the Laya contract, ensuring that all pertinent legal and regulatory obligations are consistently met.
* Ensure adequate monitoring of service level agreements and KPIs under the Laya outsourcing contract, and collaborate with relevant business functions as needed.
* Report on Laya's compliance with the outsourcing agreement terms and escalate/remediate issues when necessary.
* Coordinate audits related to the Laya outsourcing contract and participate in audit activities.
* Prepare performance reports and updates on Laya's contract for relevant AXA forums and committees.
* Support the Director of Health in fulfilling duties as the designated "Relationship Manager" for Laya, including risk assessments, relationship management, and business continuity planning.
* Provide flexible business support to the Director of Health in managing the Laya relationship and outsourcing contract.
About You:
* A minimum of 3 years' experience in a vendor or contract management role.
* Third level qualification in business or a related discipline.
* Strong understanding of CBI Guidelines on Customer Conduct and related codes & standards.
* Knowledge of relevant regulations around insurance outsourcing and third-party risk.
* Knowledge of how to manage the performance of outsourced providers and oversee outsourcing contracts.
* Ability to analyse data and MI and prepare clear reports summarising the key points.
* Ability to build relationships and inspire confidence in a range of stakeholders.
* Organised approach to work, good at planning and prioritising with an ability to meet strict deadlines.
* Strongly motivated and able to work on own initiative.
Requirements:
* Eligible and authorized to work in Ireland and/or the United Kingdom.
Benefits:
* Work From Home option
Skills:
* Vendor management
* Contract management
* CBI third-party risk