Job Description
Overview
The property is a luxurious retreat that offers refined hospitality and first-class service. Nestled in the countryside, it provides a serene sanctuary for guests seeking relaxation and indulgence.
Key Responsibilities
* Leadership & Operations
o Oversee all departments to ensure smooth operations and guest satisfaction.
o Lead and inspire a high-performing team with a culture of excellence.
o Ensure compliance with safety standards and regulations.
* Social Marketing & Brand Development
o Develop an engaging social media strategy to showcase unique offerings.
o Create compelling digital content and manage online presence.
o Identify influencer partnerships to expand reach and visibility.
* Guest Relations & Experience
o Deliver an exceptional, personalized guest experience.
o Handle guest feedback professionally, implementing continuous improvements.
o Maintain a culture of refined service and attention to detail.
* Financial Management
o Manage budgets, monitor financial performance, and implement cost-effective strategies.
o Maximize profitability through innovative marketing and pricing.
o Analyse key performance metrics and adjust strategies as needed.
* Innovation & Market Positioning
o Stay updated on industry trends and luxury hospitality standards.
o Develop unique seasonal packages and promotions.
o Identify opportunities to differentiate the property from competitors.
Experience & Qualifications
* Essential:
o Proven experience in luxury hospitality at managerial level.
o Strong background in social media and digital marketing.
o Exceptional leadership, communication, and business acumen.
o Creative mind-set with a passion for delivering unique guest experiences.
o Knowledge of Health & Safety regulations and HACCP compliance.
* Preferred:
o Hospitality Management or Business qualification.
o Familiarity with analytics tools and social media platforms.
o Additional language skills are a plus.