Date: Sep 2, 2024
Location: Athlone, L, IE
Company: Teleflex
Position Summary
To manage the day-to-day Customer Service activities including process of orders.
Principal Responsibilities
* Call handling
* Query and complaint management.
* Liaison with warehouse / monitor delivery performance
* Backorder management.
* Sales support.
* Liaison with Accounts Receivable.
* Price management and control.
* Customer master data maintenance.
* Recall support
* Ensure customer orders are processed on time and accurately.
* Ensure customer calls are handled in a timely and professional manner.
* Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional manner.
* Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
* Ensure all returns, credits and debits are processed on time and in line with existing procedures.
* Support pricing queries and the invoicing process as needed
Education / Experience Requirements
* Fluency in English is required
* 2-3 years Customer Service experience
* Relevant 3rd level qualification
* High level of accuracy
* Strong attention to detail
* Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
* Excellent communication skills
* Professional telephone manner
* Strong service orientation
* Ability to build strong relationships with customers and internal colleagues
* Self-Starter / ‘Can Do’ approach
* Time management & organisational skills
* Goal orientated
Specialized Skills / Other Requirements
* Approachable and enthusiastic
* Flexible and adaptable
* Engaging and relating
* Able to work on own initiative and as a team player
* Good organizational skills with cultural awareness and sensitivity
* Good judgment and problem-solving skills
Working Conditions / Physical Demands
TRAVEL REQUIRED: <5 %.
WORKING ENVIRONMENT: Office/Professional (Hybrid)
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