The Carlton Hotel Dublin Airport offers an exciting opportunity for a Front Office Manager to deliver quality consistently to all customers.
Job Description
This is a full-time position that requires strong organisational and interpersonal skills, key to this important customer-facing/interfacing role. The Front Office Department at the Carlton Hotel Dublin Airport is the main liaison point between guests and the Hotel, as well as working closely with other Hotel departments.
Activities such as check-ins/check-outs, guest requests and concierge services are handled here. The Front Desk has a significant bearing on our guests' impression of the Hotel, so everything must always be at its very best.
In this regard, you will be genuinely caring and have very strong operational and administrative skills, with a demonstrated ability to manage a team, including training, mentoring, and coaching team members.
You will oversee and manage our Front Office operations, ensuring a smooth, prompt, and efficient service to all our guests. Line Management and leadership of the Reception Team, ensuring they are trained, motivated, and engaged.
Specific responsibilities in this role include:
* Being professional, competent, and courteous in the fulfilment of your role, including when dealing with guests and colleagues.
* Providing excellent hospitality and guest services.
* Overseeing and managing our Front Office operations, ensuring a smooth, prompt, and efficient service to all our guests.
* Line Management and leadership of the Reception Team, ensuring they are trained, motivated, and engaged.
* Undertaking performance management if/as required.
Requirements:
* 1-2 years of Front Office / Reception experience within the Hotel sector, at management or supervisory level.
* A comprehensive working knowledge of all Hotel operations/Departments.
* Full computer literacy relevant to the role, being conversant with MS Office and hospitality sector-specific software packages.
* A willingness to learn, as training will be provided.
* A calm, efficient, professional, and organised approach to your work.
* Excellent written and spoken English for this key customer- and colleague-facing/interfacing role.