The role …
The role requires someone who can deal with a wide range of DCI fuel card customer queries received by telephone and email in a constantly busy office environment. It also involves providing sales support to DCI Account Managers.
If you are coming from a Customer Service background looking to join a successful company which offers progression and opportunity, look no further!
What will you be doing as Customer Service Advisor?
1. Resolve customer queries via email and inbound & outbound calls.
2. Develop excellent relationships with existing clients and establish their requirements.
3. Identify and assess customer needs to achieve satisfaction by problem solving.
4. Influence and encourage inactive customers to become active.
5. Promote self-service and other value-added service products working to set targets (no cold calling).
6. Ensure all information is up to date and accurate.
What experience do you need?
7. Excellent communications skills; demonstrating confidence and attention to detail.
8. Motivated and ambitious to hit and exceed targets.
9. Applicants must be computer literate and familiar with standard MS Office applications (MS Word, Excel, PowerPoint, Outlook).
10. An ideal candidate will have at least 3 years experience in Customer facing customer service role or call centre environment
What can you expect of us?
11. A friendly culture that mirrors our proposition to our customers.
12. A fast-growing organisation that defines itself as being agile and innovative
13. A drive for continuous improvement, which you will be empowered to get behind from day one.
14. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
15. 25 days annual leave with additional bank holidays
16. Health care after a successful probation
If you are interested in this position, click apply or please e-mail your CV to