Customer Service Manager
Our innovative online retail company is seeking a highly motivated and experienced Customer Service Manager to lead our team of customer service agents, refine our processes, and enhance our customer communication strategies.
Key Responsibilities:
* Team Leadership: Recruit, train, motivate, and oversee a team of customer service agents to ensure high performance and engagement.
* Process Improvement: Analyze existing customer service policies and processes to identify opportunities for improvement and implement necessary changes.
* Performance Monitoring: Track key performance indicators (KPIs) and metrics to evaluate team success and customer satisfaction.
* Critical Thinking: Identify areas for improvement in customer service processes.
* Problem Solving: Address customer concerns with professionalism and a focus on resolution.
Requirements:
* Leadership Experience: Proven track record of managing customer service teams in a leadership role.
* Policies Development: Strong experience in formulating policy.
* Industry Knowledge: In-depth understanding of customer service policies, processes, and best practices.
* Communication Skills: Excellent leadership and motivational skills. Exceptional verbal and written communication skills.
* Technical Skills: Proficient in using customer service management tools and software.
About Us:
We are an innovative online retail company dedicated to delivering exceptional customer experiences that drive loyalty and satisfaction.