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As a Cloud Support Engineer at AWS, the world's most comprehensive and broadly adopted cloud platform, you will have the opportunity to deepen and broaden your technical expertise, engage with a wide range of customers from the smallest startups to the largest enterprises, and enjoy work-life balance.
You will use your engineering expertise and skills to provide high quality technical solutions that help customers achieve their business goals.
You dive deep into complex questions to find the root cause and ensure the customer's specific requirements are fulfilled.
Customers consult you about their plans and problems through various contact channels including telephone, email, and web/live chat.
You listen carefully to fully understand each customer's concerns and requirements.
You guide customers by sharing facts that are backed by your troubleshooting findings and log data.
A Cloud Engineer in the Security team focuses on technology related to compliance and security best practice.
In this role, you will work with customers using AWS Services including ACM, Cognito, Shield, Identity Center, Organizations, GuardDuty, KMS, Secrets Manager, Cloud HSM and more.
All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP, and how to troubleshoot common connection issues.
AWS new hire training includes these topics, so you will study these more during onboarding.
Cloud Engineers at AWS Taipei need excellent communication skills in Mandarin.
Cloud Engineers will interact with customers and read training material in both Mandarin and English.
You'll frequently co-work with Technical Account Managers, Solution Architects, and Business Development Managers to ensure solution alignment and excellent customer experience.
You engage with subject matter experts and AWS service development teams across the world when needed.
Every day will bring exciting challenges and include learning new skills.
Mentorship and coaching are very important at AWS - Experienced Amazonians are on-hand to mentor you throughout your career at AWS.
Support Engineers have the opportunity and resources to become certified subject matter experts.
As you grow at AWS, there are various opportunities, including joining AWS teams abroad.
Although the majority of Taipei site's customers prefer to communicate in Mandarin, some customers do require support using English.
AWS Support Engineers frequently interact with international colleagues and study English technical documentation.
If you have a 3rd language skill, do let us know
Instructor led training may include classes in both Mandarin or English.
Apart from working on a broad spectrum of technical issues, Support Engineers may also develop & host training, create technical articles, star in how-to videos, present at AWS events, participate in new hiring, write tools/scripts, or work with leadership on process improvement and strategic initiatives.
At AWS, your contributions can bring significant positive impact to colleagues and customers globally.
BASIC QUALIFICATIONS- A strong grasp of Information Security and implemented processes to review IT infrastructure.
- Knowledge and experience with threat modeling and penetration testing, especially for web application and web APIs.
- Web security and compliance experience (e.g.
Firewalls, IDS/IPS systems, DDOS prevention and PCI, HIPAA, FIPS, etc).
PREFERRED QUALIFICATIONS- Experience working with Hardware Security Modules.
- Deploying Identity and Access Management systems to secure production and corporate access, such as: SSO, SAML, Web Identity Federation.
- Understanding of Cloud Security across realms of Identity, Monitoring Auditing and Cryptography.
- Strong knowledge of networking and protocols (DNS, TCP/IP, IPSEC, TLS, HTTP).
- Knowledge or experience with broad array of security technologies, such as NextGen FW, WAF, SIEM, Endpoint Security and more.
- One or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc.
- Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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