The Role and Location
Shopping Centre Director at Liffey Valley Shopping Centre, Dublin.
Liffey Valley is a major shopping centre with over 97,018 sq m of floor area. It features prominent retailers such as Marks & Spencer, Next, Dunnes Stores, Boots, and Zara, alongside over 80 retail units, 20 F&B units, and a cinema operated by Vue. The centre offers ample car parking space for visitors.
We are seeking an exceptional individual to serve as Centre Director, overseeing all aspects of Centre Management to maintain Liffey Valley's position as a premier retail destination.
Key Responsibilities:
* Lead the Centre Management team to deliver exceptional customer experiences, ensuring the centre operates to the highest professional standards.
* Promote excellence and innovation at Liffey Valley, driving continuous improvement and maintaining its status as a best-in-class centre.
* Foster strong relationships with landlords, asset managers, and key stakeholders to achieve shared goals and targets.
* Analyse market trends and customer behaviour to maximise footfall and retail sales opportunities for all tenants.
* Serve as an ambassador for Liffey Valley, engaging with stakeholders and the local community to promote the centre's offerings and values.
* Maintain the centre's high standard of maintenance and ensure contractors meet expected quality standards.
* Oversee the site management team and third-party suppliers/contractors to achieve cohesive goals.
* Ensure consistently high levels of customer service from the site management team and wider supply chain.
* Monitor centre performance, including footfall and retailer sales metrics.
* Provide regular reports and attend necessary meetings to update stakeholders on centre progress.
* Collaborate with property managers and site teams to optimise operational efficiency and adapt to evolving client, market, and legislative demands.
* Promote the centre's environmental performance while enhancing its ESG credentials.
* Demonstrate a comprehensive understanding of the business strategy and take responsibility for implementing it within the onsite team.
* Manage the annual service charge budget, oversee expenditure, and assist with year-end reconciliation.
* Work closely with marketing and asset management teams to develop and execute a marketing strategy that drives footfall and sales, continuously reviewing return on investment.
* Position Liffey Valley as a leader in the Irish dominant shopping centre scheme marketplace through industry recognition.
Person Specification:
Essential:
* Senior Commercial Management experience
* Strong leadership skills with a proven track record of managing a large multi-disciplinary team.
* Excellent communication and presentation skills
* Sound financial management skills
* Influential and self-motivated individual
* Proficient decision maker with networking abilities
* Previous PR and Marketing exposure at a strategic level
* Strong operational H&S knowledge (preferably holding a qualification IoSH Managing Safely or equivalent).
* Previous real estate, retail, leisure, property/asset management experience
Desirable:
* 5+ years Centre/Property/Asset Management experience
* BCSC Diploma in Shopping Centre Management or working towards it.
* Previous experience managing operations in a retail/leisure scheme exceeding 250,000 sq.ft. (Alternatively Hotel or Airport management)
* Good knowledge of corporate responsibility and environmental issues.
* Achievement of other relevant professional qualifications/awards
* Good knowledge of security licensing requirements and other security matters
* Local knowledge
* P & L Experience
Savills Ireland is an equal opportunity employer committed to creating an inclusive and diverse working environment for all employees.