Job Description
We are seeking a skilled Service Desk Engineer to join our client's team in Dublin 8. This is an agency role, working 35 hours per week with the possibility of extensions after the initial 76-week duration.
Main Responsibilities:
* Provide first and second-line support for all ICT systems and hardware across the campus.
* Liaise with hospital staff to develop, roll out, and optimize ICT systems and hardware.
* Work within the Service Desk to provide technical support to users, resolving faults and implementing best practice protocols.
* Manage calls, prioritize tasks, and adhere to Service Desk policies and procedures.
* Implement, monitor, and maintain Active Directory, user passwords, and corporate systems.
* Provide technical support for MS Windows OS, Office 365, and departmental applications.
* Assist with hardware and software configuration, installation, and upgrades.
* Participate in project teams and assist with the development of effective ICT procedures.
Requirements:
* At least two years of experience in an administrative capacity within the Public Sector, Hospital, or Healthcare environment.
* Hold a third-level qualification of at least degree standard (QQI level 7).
* Possess sufficient administrative capacity to discharge the functions of the grade.
Desirable Qualifications:
* Customer service experience.
* Technical/Clinical Competencies in MS Windows Operating system, O365, Active Directory, and Azure AD.
Benefits:
* 30 days' annual leave.