Do you love sports or have a passion for great customer service? You enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain team, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team who will serve customers and build rapport to encourage repeat custom.
Job Description:
As a Retail Customer Service Manager, your key responsibilities include:
• Deliver outstanding customer service
• Always urge safer gambling
• Take bets on a wide range of sports and events
• Process customer transactions, including cash handling
• Help demonstrate our products & betting terminals to customers
• Handle customer complaints or concerns with empathy and problem-solving skills
• Work towards defined targets and goals
• Maintain high shop standards
• Open or close the shop as needed
Working Patterns:
Our shops can be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be made up of a blend of long opening shifts (once you've completed your training), long closing shifts, and shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Requirements:
To succeed in this role, you must:
• Be 18 years of age or over to work in one of our betting shops
• Have a passion for delivering great customer service
• Enjoy building strong relationships and communicate effectively
• Be self-motivated and proactive
• Be happy to work alone or as part of a team
• Ability to deal with challenging situations in a calm and professional manner
What We Offer:
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
• Optional overtime subject to availability
• Pension Scheme and annual ShareSave
• Discounts with hundreds of retailers through Entain Deals
• Healthcare and wellbeing support
• Development opportunities
About Us:
At Entain, we do what's right. It's one of our core values, and that's why we're taking the lead when it comes to creating a diverse, equitable, and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected, and their individuality celebrated.
Sports betting, gaming, and interactive entertainment are changing, and we're leading that change. By putting people first. By placing exciting, engaging, and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.