Front of House Assistant
A key role in delivering exceptional customer service and ensuring a positive experience for our clients and customers at TikTok Ireland. The successful candidate will be responsible for providing a friendly, warm and knowledgeable service to all customers, preparing and maintaining the food service areas in an attractive and hygienic manner, and being responsible for accurate use of tills.
Key Responsibilities:
Food Service
• Serve all food to the highest standard and in line with Gather & Gather style using the correct tools and presentation techniques.
• Prepare and serve all beverages in a timely manner and to the Gather & Gather standard.
• Assist with food preparation in kitchen to the Gather & Gather standard as required.
• Set up service counters for service and keep the service areas clean, tidy and presentable in line with the Gather & Gather standards.
• Clean and wash up all equipment, kitchen and service areas to comply with cleaning schedules.
Customer Service
• Maintain a professional and friendly image with the client and customers at the relevant site.
• Attend to customer needs in a polite and helpful and friendly manner providing assistance where necessary in line with the Gather & Gather style.
• Provide information to customers about the food and make recommendations.
• Work with all colleagues in a polite and helpful way to ensure excellent customer service.
Health & Safety
• To understand and comply with Gather & Gather and statutory health, hygiene and safety, quality standards including COSHH and HACCP ensuring all tasks are carried out in accordance these standards.
• Wear the correct uniform and safety shoes as directed and maintain uniform items appropriately.
• Report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the GM/AGM.
Benefits
As a valued member of our team, you will have access to a range of benefits and development opportunities, including personal development and training opportunities, life assurance scheme, pension scheme, holiday allowance, eye care, wellbeing strategy, family friendly support, holiday purchase scheme, regular social events and communication with our leaders, volunteering days, recognition schemes and people awards, long service awards, and access to some great high street discount vouchers.