DescriptionReporting to the Insurance Claims Manager, the Insurance Claims Regional Lead is responsible for the developing and delivering of insurance incident and claims investigation services to the organization.
Main Duties and Responsibilities:
Responsible for a geographic area liaising with local authorities and service delivery partners to investigate public liability claims (and other classes of insurance) to determine liability and prepare investigation reports
Work closely with the Insurance Claims Manager in developing and delivering Insurance Incident and Claims investigation services to the organisation
Attend incidents to represent Uisce Éireann on the ground in the event of significant loss and act as customer liaison in order to ensure that customers and others affected by our activities are treated fairly
Exercise judgement and take ownership of and manage claims/settlement issues relating to distressed customers who are in need of assistance in accordance with Uisce Éireann governance and funding policy
Responsible for managing a team / Insurance Claims Advisor. This will include the distribution of claims to ensure adequate portfolios within the team across the region
Deploy risk mitigation measures/contractors on a Without Prejudice basis
Liaise with Insurance Brokers/Insurers/Loss Adjusters etc. regularly with regard to the status of incidents/claims
Attend claims reserving reviews to ensure claims are adequately reserved
As required by the Insurance Claims Manger exercise judgement and take ownership of and manage claims/settlement negotiations with Third Parties and their representatives
As required attend Court on behalf of UÉ and instruct legal representatives and engage in settlement negotiations
Responsible for adherence to settlement authority levels in place for any claims within their portfolio
Responsible for engaging with the Insurance Claims Manager to seek approval for claims settlement
In conjunction with the Insurance Claims Manager prepare and handle significant Property Damage/Business Interruption Claims in order to ensure a positive outcome is achieved
Provide monthly reports and regular updates to Management and Communications in respect of significant losses/issues which occur
Establish, build, and maintain relationships with Local Authority representatives in order to ensure that claims are investigated and managed efficiently
Pursue/manage recoveries where Uisce Éireann Property has been damaged by third parties
Liaise with the business and other stakeholders as required
Manage all Insurance claims queries in a geographical region (regions are subject to change upon review by the Insurance and Claims Manager.)
General Duties and Responsibilities:
Collaborate with key internal stakeholders across the UÉ business
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team
Other duties as required
Knowledge, Skills and Experience:
Relevant third level qualification and/or ACII, CDIP LA or equivalent. Insurance Institute of Ireland/Chartered Insurance Institute is desirable
On the road Insurance claims/accident investigation and loss adjusting experience (with an emphasis on Public Liability claims) preferably obtained in a Loss Adjusting Firm, Insurance Company and/or other In-house environments
In depth knowledge of the Personal Injuries assessment Board protocols and experience of attending court and negotiating personal injury settlements would be an advantage
An understanding of the insurance market and various classes of general insurance with a particular emphasis on complex claims
A minimum of 5 years’ experience in the water, utilities or similar industries is desirable
Demonstrated people management experience, with strong people, change management and conflict resolution skills
Experience providing coaching in the development of the technical skills and abilities in others
Highly motivated individual, working to the highest professional standards and with proven ability to deliver results
Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job.
We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.