We are currently seeking a Spa Reception Manager to join our wonderful team at The K Spa.
A UNIQUE RESORT & SPA
The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep.
This role at The K Spa offers the opportunity to work with two outstanding brand partners: Ground Well-Being and Natura Bisse, renowned brands at the forefront of wellness and luxury skincare.
The K Club is certified as a Great Place to Work by our very own employees. Our hardworking team members feel listened to, encouraged, and appreciated.
If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.
Here's how you'll bring the K Club's trailblazing vision to life:
* Greet and assist guests, ensuring their satisfaction with spa services and addressing any issues or feedback promptly.
* Work closely with the spa team to deliver a welcoming and rejuvenating experience for clients while driving sales and managing inventory.
* Provide information on spa services, promotions, and packages; assist in personalizing client experiences.
* Handle guest complaints or concerns with professionalism and escalate as needed.
* Conduct team meetings to discuss performance, introduce new products/services, and reinforce service excellence.
* Provide regular feedback to team members and encourage a positive work environment.
* Promote spa services, products, and membership options to increase client retention and satisfaction.
* Monitor product inventory levels, place orders as needed, and assist in retail sales to meet revenue targets.
* Support the Spa Manager in developing and implementing promotional activities, social media, and marketing initiatives.
* Assist with daily financial tasks, including cash handling, processing payments, and reconciling transactions.
* Support the Spa Manager in monitoring budgets, controlling costs, and maximizing profitability.
* Prepare sales and operational reports as requested.
This is how we see you:
* Available to work a 39 hour week across a 7 day roster, including weekend and evening shifts.
* Previous experience in a spa or hospitality setting, with some leadership or supervisory background.
* Strong communication, organization, problem-solving, and customer service skills, with knowledge of spa treatments and industry trends.
* Detail-oriented, approachable, proactive, and supportive, with a strong client-focused mindset.
What's on offer?
* The K Club is certified as a Great Place to Work.
* Commission on retail sales in The K Spa.
* Monthly service charge payment.
* Staff transport to and from work outside public transport hours within the local area.
* Ongoing investment in your personal development with access to internal and external training programmes.
* Fantastic opportunities to progress your career.
* Monthly recognition programme.
* Employee Assistance Programme.
* Bike to Work Scheme.
* Social events.
* Uniform.
* Meals while on duty.
* Discounts on stays at the resort and on Food & Beverage for you and your family and friends.
* Life Assurance.
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