About Us
The Wright Group is a leading F&B hospitality company that has built a unique portfolio of brands for special occasions and everyday moments. Our venues provide a welcoming space for people to connect, have fun, and feel at home.
With over 24 restaurants, bars, food halls, cafes, event spaces, and convenience retail, we employ over 700 people across our collection. Our mission is to deliver exceptional customer experiences by conveying passion for our products and services.
Mission Statement:
* Deliver customer satisfaction
* Provide timely, responsive service with integrity, simplicity, and a passion for excellence
* Exceed customer expectations
Vision:
* Disrupt norms with creative thinking
* Deliver new concepts and experiences with passion and consistency
* Strive to be consistently better than the competition
* Listen to colleague feedback
About This Role:
We are seeking a passionate leader to join our team as a General Manager. The successful candidate will inspire and motivate our team to deliver outstanding service and create a warm and welcoming atmosphere for our guests.
Your Key Responsibilities:
* Lead with Passion: Inspire and motivate our team to deliver outstanding service and create a warm and welcoming atmosphere for our guests
* Operational Excellence: Oversee daily operations, ensuring smooth service and adherence to health and safety regulations
* Guest Experience: Build strong relationships with our guests, responding to their needs and feedback to enhance their experience
* Team Development: Hire, train, and mentor staff, fostering a culture of teamwork, accountability, and continuous improvement
* Financial Management: Manage budgets, optimise costs, and drive sales through innovative marketing strategies and exceptional service
What We Are Looking For:
* Proven experience as a General Manager or in a similar role within the hospitality industry
* Exceptional leadership and interpersonal skills
* Strong understanding of restaurant/bar management software and POS systems
* A passion for food, wine, and creating memorable experiences
* Flexibility to work evenings, weekends, and holidays as needed
What We Offer:
* A competitive salary with performance-based bonuses
* Opportunities for professional growth and development
* A fun, creative work environment where your ideas are valued
* Employee discounts and perks