The Role
OverviewThe Client Director plays a key role in driving operational excellence within Core Exchange, ensuring efficiency, process optimisation, and seamless collaboration across teams. This role requires a balance of strong stakeholder management, leadership, project management and operational expertise to ensure the smooth delivery of work that meets business objectives and aligns with company priorities.Working closely with the MD of Operations and the wider leadership team across the Exchange, the Client Director will lead operational initiatives, enhance internal processes, and improve cross-functional collaboration. A key focus of this role is ensuring teams are structured efficiently to meet client demands, while identifying and driving operational improvements that increase effectiveness across the organisation.Additionally, this role requires deep industry knowledge, excellent relationship management, and the ability to lead teams while implementing operational efficiencies that support long-term business success.Responsibilities / Key Performance Indicators (KPIs):Operational Leadership & Process Optimisation• Lead internal stakeholder relationships across the Exchange & Media teams, ensuring operational alignment and streamlined processes.• Drive best-in-class operational strategies, improving efficiency, workflow management, and cross-team collaboration.• Identify and implement process enhancements, ensuring scalable and effective operations across the Exchange.• Ensure strong audit compliance and quality control, embedding best practices across teams.• Support automation and system improvements that drive efficiency and reduce manual workload.• Champion data accuracy and reporting, ensuring clear tracking of progress, output, and efficiency gains.Team Leadership & Workflow Management• Work closely with the MD of Operations to implement structural improvements that enhance efficiency and streamline collaboration across teams.• Oversee team resource planning and workflow management, ensuring balanced workloads and clear priorities.• Take ownership of quality control across operational processes, ensuring accuracy and excellence in execution.• Foster a culture of continuous learning, supporting training, development, and upskilling across the team.• Ensure effective collaboration between Media, Investment, and Performance teams, creating a connected and efficient working environment.People Management & Development• Mentor and manage team members, ensuring regular feedback, structured reviews, and professional growth opportunities.• Provide day-to-day leadership, setting a high professional standard and ensuring a positive, collaborative team culture.• Champion career progression, supporting employees in their development and growth within the company.• Encourage proactive problem-solving, guiding the team in overcoming challenges and improving efficiency.Commercial & Stakeholder Engagement• Support the MD of Operations in managing key commercial objectives, ensuring efficiency and profitability in operations.• Build strong relationships with senior stakeholders, positioning the Exchange team as trusted operational partners within the business.• Work closely with internal teams, media owners, and technology partners to improve systems and processes.• Represent the company at industry and internal forums, driving thought leadership in operational excellence.
Your profile
Experience & Skills:• 5+ years experience in media, operations, or a related field.• Strong stakeholder management and operational leadership experience.• Excellent leadership and team management skills, with experience in people development.• Deep understanding of operational processes, resource planning, and workflow management.• Ability to lead teams, mentor talent, and foster a culture of continuous improvement.• High level of commercial and business acumen, with experience in process optimisation and efficiency improvements.Person Specification:• Strong communicator with excellent interpersonal and presentation skills.• Strategic thinker who can balance business objectives with operational priorities.• Highly organised and detail-oriented, capable of managing multiple priorities effectively.• A team player who values collaboration, innovation, and continuous improvement.• Passionate about operational excellence, process efficiency, and stakeholder engagement.
Why us?
Flexible and hybrid working24/7 access to professional development through LinkedIn Learning along with career progression and mentoringThe opportunity to work across a huge range of clients within so many different categories from sport, retail, food and drink, to alcohol, insurance, banking and so much more21 days annual leave plus a day off on your birthday, company closure days at Christmas and early finish on bank holiday FridaysA company culture that promotes work-life balanceFamily-focused benefits including paid maternity and paternity leave as well as maternity phase back program, fertility treatment supports and paid pregnancy loss leaveAccess to mental health and well-being programs including paid health insurance for you and your dependents under 18Professional financial advice; employer contributory pension and life assuranceMake a difference by joining our D&I, CSR, Green, Social or Great Place to Work committees; you’ll get an extra days leave for your efforts.And lots more …
Salary Range
€60,000- €70,000 DOE
About us
Core is Ireland's largest marketing communications company with over 400 people working across the key areas of marketing communications - research, data science, strategy, planning, creative development and implementation. We are now a collective of nine practices, working towards a single purpose - to expand the possibilities of what brands can achieve. At Core, we believe that change can move us forward and compel us towards new possibilities. Our wonderful people are at the centre of our success. It is essential that we keep building a high-trust working environment that supports our people and enables them to flourish. There is no magic formula for becoming a great place to work. Instead, it involves working together, through constant change, to match the personal dreams and ambitions of our people with the aspirations of the organisation.Over the years, we have cemented our position as a great place to work, time and time again. Voted Agency Network of the Year for 2024. This year, we were again voted as one of Irelands Top 10 Best Workplaces by the Great Place to Work Institute for the 16th year consecutively.