Job Title: Account Coordinator
About Our Client
Our client is a world-renowned IT company with a strong presence in the EMEA region, headquartered in Dublin. They prioritize innovation and employee experience, continually improving their processes and tools.
Job Summary
We are seeking two experienced Account Coordinators with German fluency to join our client on a temporary contract basis until June 2024, with potential for extension up to 18 months.
Key Responsibilities
* Support the Sales Account Team across various tasks, including Excel creation and analysis, customer account analysis, PBi dashboard creation, and account administration.
* Serve as an inter-team point of contact, gathering escalation information and client/business impact to resolve client issues efficiently.
* Track requests using a ticketing system and collaborate with stakeholders to complete tasks, troubleshoot, and resolve issues.
* Effectively follow process and guidelines.
* Review account health and provide proactive search optimizations.
* Coordinate with team members to manage daily team workload and schedules.
* Help foster innovation in tools and processes to enhance team efficiency.
* Stay updated with new product releases and reporting functionality.
Ideal Candidate Profile
* 1+ years of experience in search or digital media.
* Fluency in English and German required.
* 2+ years of experience in sales/customer service roles.
* Proficiency in using Excel for data manipulation, VLookups, pivot tables, and data analysis.
* Experience with Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT).
What We Offer
* A consistently voted one of the best large companies to work for in Ireland.
* A flexible and grown-up working environment.
* A diverse multicultural environment.
* 25 days annual leave (pro-rata) plus paid bank holidays.
* Laptop, mouse, and headset provided.
Please note that only candidates already based in Ireland should apply. Visa sponsorship is not available for this position.