About Rippling
Rippling is a unified platform that streamlines HR, IT, and Finance operations for businesses. It consolidates workforce systems like payroll, expenses, benefits, and computers into a single system, enabling the automation of every aspect of the employee lifecycle.
With Rippling, organizations can efficiently onboard new employees globally, setting up their payroll, corporate cards, computers, benefits, and third-party applications such as Slack and Microsoft 365 within 90 seconds.
Rippling is headquartered in San Francisco, CA, and has secured $1.2B in funding from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. The company was named one of America's best startup employers by Forbes.
We prioritize candidate safety and ensure all official communication originates from @Rippling.com addresses.
About the Role
We are building a world-class Support team dedicated to empowering customers to realize the full potential of Rippling. Team members focus on resolving customer challenges and contributing to internal discussions around product enhancements.
This role is ideal for individuals who excel at overcoming obstacles and seizing opportunities, even when faced with daunting challenges.
Key Responsibilities
* Provide exceptional support to Rippling customers, resolving issues related to our products.
* Tackle customer issues from start to finish, working in a dynamic and fast-paced environment.
* Utilize phone, chat, email functionality, and video conferencing to assist customers in optimizing our products.
* De-escalate and resolve issues by leveraging platform and industry expertise.
* Become a product expert, serving as a go-to resource for both customers and colleagues.
* Identify areas for improvement and collaborate with Product and Engineering teams to enhance customer experiences through automation or added features.
* Work effectively under time constraints, meeting schedules and deadlines to meet client needs.
Requirements
* Proficient in English and French, with excellent written and verbal communication skills.
* Able to work within a GMT schedule (9AM GMT - 6 PM GMT).
* At least 3 years of experience in a customer-facing role.
* Demonstrated problem-solving skills with attention to detail.
* Organizational skills and experience improving processes.
* Flexibility in adapting to changing job duties and responsibilities.
* Effective time management and prioritization skills.
Additional Information
Rippling is an equal opportunity employer, committed to building a diverse and inclusive workforce. We do not discriminate based on various protected characteristics, including race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling values having employees work in-office to foster a collaborative work environment and company culture. For office-based employees, working in the office at least three days a week is considered an essential function of the employee's role.