IT Helpdesk Support Engineer Our Client is seeking an experienced IT Helpdesk Support Engineer, to join their IT team. You will play a key role in ensuring the smooth operation of their IT infrastructure by maintaining, securing, and optimizing systems. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this is the perfect opportunity for you! The Role: Take ownership of IT support tickets and ensure timely resolution of technical issues. Knowledge of Kaseya Autotask and Datto RMM, IT Glue or similar helpdesk applications would be beneficial. Proactively monitor system performance, identify issues, and implement effective solutions to optimize efficiency. Deploy, configure, and maintain software applications, hardware components, and IT infrastructure. Work closely with IT teams to design and implement new systems and improve existing infrastructure. Maintain accurate records of system configurations, procedures, and best practices to enhance IT security and compliance. The Person: 5 years proven experience as an IT Helpdesk Engineer managing IT problem resolution. Experience of networks (LAN/WAN), patch management, Systems Administration Microsoft Teams and cyber security best practices. Resourceful and analytical mindset to troubleshoot issues efficiently. Excellent verbal and written communication skills with the ability to interact across all levels of the organization. A degree in Computer Science or a related field is preferred but not essential. Driving licence, as occasional travel to other offices may be required For more information, please call Keith on or email Skills: It Support Help Desk Support Microsoft