2 days ago Be among the first 25 applicantsDirect message the job poster from Giant FoodHRBP at Giant Food, chair member of the Women’s Inclusive Network Executive Board, and member of NextUp leadership groupCompany DescriptionWith over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.Giant’s mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community.Role DescriptionExperienced big-box supermarket managers and assistant managers are encouraged to apply.Giant is hiring Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.ASMs are responsible for day-to-day operation and development of their store, including customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management.Giant food has three ASM classifications, including Customer Service Manager (CSM); Non-Perishable Manager (NPM); and Perishable Manager (PM).Primary responsibilities of all assistant store managers include:Plan, implement, and follow-up on weekly sales programsManage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projectionsEnsure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulationsOversee and lead operational team, including department managers and associatesExpose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidatesConduct store tours to evaluate store conditions vs standards and respond accordinglyCollaborate with store management and assist with all aspects of total store operations including: customer service, associate development, sales, profit, payroll, and productivity goals, store standards, and moreDevelop a positive customer shopping experience and ensure customer satisfactionEnsure overall store appearance, safety and customer experience upholds Giant Food standards and regulationsRespond to customer inquiries on merchandise and make appropriate recommendationsEnsure accuracy of store signageUphold Giant’s customer service standards (“Count on Us, Count on Me” commitments):Greet and thank every customer with a smileWear a clean uniform and name badgeGive customers undivided attentionBag and package product with careDemonstrate urgency in reacting to long linesApologize and make it right or get someone who canAs a Customer Service Manager, you will:Manage daily operations of the Front End & Customer Service areas and hiring and developmentManage associate time & attendance records, absentee/tardiness control programs, and labor law complianceEngage store associates and department managers in order to meet store and company goalsTrain and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areasSupervise store operations as needed in absence of Store ManagerReview front end schedules prior to postingManage store community relations programsAs a Non-Perishable Manager, you will:Manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving departments.Ensure training & development of all Grocery, Dairy, Frozen, HBC/GM, and Receiving associates; review schedules of all new associates to ensure proper training opportunitiesEnsure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrinkDevelop working relationship with all direct vendors; understand delivery days and times of all direct vendorsParticipate in planning, implementation and follow up of weekly sales programsManage inventories, gross profit, profitability, P&L and cost center managementPerform inventory control to avoid overstock and out of stockManage product storage and rotation to reduce spoilage and damageEnsure grocery shelves, cases and fixtures are maintained, cleaned and organizedAs a Perishable Manager, you will:Manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery departments.Ensure training & development of all Meat, Seafood, Deli, Produce, Floral and Baker associates; review schedules of all new associates to ensure proper training opportunitiesParticipate in planning, implementation and follow up of weekly sales programsEnsure accuracy of all receiving, monitor back room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrinkDevelop working relationship with all direct vendors; understand delivery days and times of all direct vendorsManage inventories, gross profit, profitability, P&L and cost center managementPerform inventory control to avoid overstock and out of stockManage product storage and rotation to reduce spoilage and damageEnsure grocery shelves, cases and fixtures are maintained, cleaned and organizedPreferred QualificationsPrior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail companyExperience managing people, departments and/or whole storesProficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel managementKnowledge of employment law, interview techniques, and general retail hiring practicesA Bachelor’s Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or othersExcellent communication, interpersonal, leadership, and organizational skills; the ability to acquire and keep the confidence of associates, customers, and management alikeExperience managing an effective community relations programStaffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesRetail
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