Job Summary
This role offers a dynamic and fast-paced work environment where you will lead and inspire a team to deliver outstanding customer service and achieve performance targets. Your experience in leading, coaching, and motivating a team will be crucial to your success.
About the Role:
* Support the Store management team across all product areas, back of house, and running the store when needed.
* Manage a team to deliver amazing service and accurate stock processes in an environment that is commercial, operationally efficient, safe, and where targets are met.
* Create an atmosphere where supporting, motivating, and inspiring your team to be at their best is at the core of everything you do.
* Demonstrate a hands-on approach for all commercial and operational activities by working alongside the team.
* Ensure communication is up-to-date and accurate at all times in order to meet business needs.
About You:
* You are passionate about our customers, our people, and our products. This passion and energetic approach to work inspires and motivates others, creating a great working atmosphere and team spirit.
* You have exceptional commercial understanding, with the know-how to create a fantastic shopping experience for our customers.
* A team player who works at their best in a results-driven, fast-paced, and challenging environment. You have the ability to adapt to change quickly, bringing the rest of the team on board with the new objectives.
* A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others.
* Able to demonstrate the ability to problem-solve, make sound business decisions, confidently challenge processes, and generate innovative ideas to take the business forward.
* Confident when dealing with people issues.
* An effective multi-tasker who can plan, organize, and prioritize your workload.
Key Responsibilities:
* Support the Store management team across all product areas.
* Manage a team to deliver amazing service and accurate stock processes.
* Create an atmosphere where team members feel supported and motivated.
* Demonstrate a hands-on approach for all commercial and operational activities.
* Ensure communication is up-to-date and accurate at all times.
Requirements:
* Passionate about customers, people, and products.
* Exceptional commercial understanding.
* Team player who works well in a fast-paced environment.
* Great communicator and problem-solver.
* Confident when dealing with people issues.
* Effective multi-tasker who can prioritize workload.