ICT Network Engineer
The post-holder will be responsible for the day-to-day maintenance of our customers' Hospital’s ICT, LAN, WAN, WLAN, and Telephony network. The post holder will play a pivotal role in the operational support of the network environment and assist the Chief Information Security Officer and Network Manager in the ongoing planning, development, and implementation of the Hospital’s Network Infrastructure and the provision of technical support. He/she will be a member of the Network Team but will need to develop and maintain close links with the wider Informatics Directorate team as well as with all hospital departments.
Qualifications & Relevant Experience:
* 3rd level ICT Degree
* Network related qualifications, e.g., CCNA certification
* 2 years’ experience working in a network environment
Duties & Responsibilities include:
* Assist, monitor, and support the provision of high availability network infrastructure to provide maximum performance for users across the LAN, WAN, WLAN, and Telephony network environment and assist in the ongoing strategic development of the ICT, LAN, WAN, WLAN, and Telephony Network Infrastructure.
* Complete understanding of networking protocols & troubleshooting by assisting in the day-to-day operations of the hospitals’ ICT, LAN, WAN, WLAN, and Telephony network environment including maintenance, firmware updates, security patches, backups, Windows updates, and 24 x 7 systems availability.
* Comprehensive knowledge of switching and routing.
* Firewall configuration and management.
* Managing the installation of network points and patching.
* Managing standalone implementations that are on SJH network.
* Knowledge of cyber security best practices and participation in cyber security teams, groups, and committees.
* Knowledge of Windows Operating Systems and architecture, assisting with upgrades to latest releases – PC & Server.
* Active Directory and Cloud hosted environment knowledge (e.g., Azure, AWS).
* Understanding of endpoint protection and detection.
* Understanding of Wi-Fi & IPT technologies.
* Call management:
o Calls are assigned & prioritised appropriately.
o Calls are resolved and closed efficiently.
o Service Desk policies & procedures are adhered to.
o Maintaining ICT system and IMS Infrastructure & Operations Pillar documentation.
* Technical support for various ICT infrastructure and backend systems including:
o VMware.
o Anti-Virus.
o Backup phone system.
o System backups.
o Disaster Recovery planning.
o Telephony Licence management.
o Handset management.
* Co-ordinate hardware installations and software upgrades of Telephony server infrastructure by carrying out detailed project tasks in relation to planning, design, impact analysis, testing, migration, and change-over.
* Assist in the ICT network and telephony system design and installation for campus building developments and alterations.
* Any other duties appropriate to the post.
* The above Role Profile is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. This Role Profile will be subject to review in the light of changing circumstances.
Skills:
Network Support, ICT, WLAN, Telephony, Service Tickets, VMware, Cyber Security
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