Role: Personal Lines Customer Services Executive
Location: Galway City
THE ROLE
• Promote and generate new business, across all personal lines classes -Motor, home, farm, van, health and marine.
• Process policy queries and changes in line with existing client's needs.
• Support of the annual renewal cycle, ensuring client retention.
• Support day to day administrative needs associated with client's personal lines policies.
• Identify cross sell opportunities by asking clients what other insurance needs they have.
• Provide an excellent client experience and ensure positive engagement.
• Work collaboratively and flexibly to support goal achievement.
• Ensure compliance with CBI, CPC, GDPR & internal policies at all times.
• This role supports clients both face to face and over the telephone.
THE PERSON
• Experience and knowledge in a personal insurance environment is required.
• APA/ CIP qualified is an advantage.
• You will be customer-focused, and committed to providing an excellent service to our clients
• Strong interpersonal skills are essential
BENEFITS
- Competitve Salary DOE
- Performance based bonus up to 10%
- Annual Leave: 20 days plus Christmas Eve (where if falls on a work day), increasing by 1 day every 3 years.
- Wellbeing day
- Death in Service Benefit
- Insurance exams fully funded plus annual Insurance Institute membership paid
OTHER:
Structured new joiner training programme, CPD training sessions, employee events such as Christmas parties/charity events/wellbeing