We are seeking a Content Reviewer to join our team in Dublin 18, Sandyford. This is an office job with fixed working hours and no remote work option.
Main Responsibilities
* Investigate and resolve reported issues via the ticketing system, including account support requests and potential abuse of content.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
* Stay knowledgeable about client products and community standards.
* Use market-specific knowledge to find scalable solutions for improving support for our user community.
* Gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience.
* Recognize trends and patterns and escalate issues outside company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Requirements
* Fluent level of one of the following languages: Albanian, Dutch, Danish, Finnish, French, German, Greek, Hebrew, Indonesian, Italian, Lithuanian, Norwegian, Serbian, Swedish, or Thai.
* Advanced level of English (at least B2).
* Strong personal resilience and ability to operate in a pressured environment.
* Strong interpersonal skills, verbal, and written communication skills, and empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems, and work as part of a team.
* Effective time management and prioritization skills.
* Ability to consistently meet KPIs on time.
Benefits
* €29,700 per year base salary.
* 25% Salary uplift for late hours from 10pm to 2am (approximately €33,000 per year).
* €12 per day travel allowance.
* 10% performance-based bonus paid quarterly.
* Free meal on site.
* Private healthcare.
* Pension contribution.
* 25 days annual leave.
* Extensive training and access to CPL's Wellness Programme.
* Tax Saver and Bike-to-Work Scheme.