Posted: 9 March
Offer description
Training and Learner Support Coordinator (Remote) - Full Time
Galway City, Ireland
Description
Job Description:
The Role
Key Responsibilities:
* Ensuring a high quality learning experience for our learners at all stages of their journey
* Managing the development and maintenance of our Learning Management Systems
* Onboarding new learners onto our platforms and providing them with all necessary information and access to resources
* Executing administrative duties relating to the training process
* Assisting learners and facilitators with technical support
* Facilitating Grow Remote trainings and assisting other facilitators for the programmes where necessary
* Collaborating with the Training Manager on data collection and analysis in order to improve course engagement, completion rates, and general learner experience
* Diagnosing and relieving blockers with the aim of constantly improving and iterating the course experience
* Expanding Grow Remote Training offerings in collaboration with the Training Manager, by identifying gaps in the market and developing new training offerings
Priorities:
* Passion for capacity building and supporting our learners to fulfill their potential
* Solutions-oriented; ability to thrive in a fast-paced, ever-changing environment and to radiate positivity (even when under pressure); runs through obstacles and is willing to pitch in
* 3+ years of related experience in course operations, learner support, and learner experience
* 3+ years working in learning and development environments (i.e. educational organisations; corporate; or NGO)
* Background in education (particularly online learning) strongly preferred
* Exceptional analytical, strategic, and problem-solving skills
* Strong IT skills, with experience of various LMS platforms and instructional design software(s) considered an advantage
* Excellent written and verbal communication skills
* Apply online
* Attach CV & Cover Letter
* Are you permitted to work in Ireland?
* Record a short video, max. 2 minutes long, telling us about yourself and the unique value you would bring to the role of Training & Learner Support Coordinator at Grow Remote (email this to eoin@growremote.ie if you cannot attach on the online form)
* Submit a short answer to the following question:
* Q. In a world increasingly accustomed to digital workplaces and learning environments, list one novel way that you would keep learner engagement rates high on our training courses? (Max. 100 words)
