Business Overview
Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to become a world leader in waste-based renewables, and a leading fuel supplier. We endeavor to approach the status quo of an established industry with fresh eyes, and empower our people develop and to deliver change through innovation.Our values underpin every interaction we have, whether with colleagues, customers, suppliers and the communities in which we operate.It is these values of Respect, Ownership, Care and Integrity that have delivered our growth as a business and developed strong customer relationships.
Greenergy’s core business in Ireland is the importation, distribution and sale of fuel and convenience products. These products are sold to a wide range of customer channels, including industrial, commercial, agricultural, domestic, wholesale and forecourt retail.Greenergy acquired Inver Energy in 2017 and recently acquired Amber Petroleum. The company has a network of over 100 branded forecourts operating under the Inver and Amber brands and currently operates 18 convenience stores under both a company-owned company-operated model and a company-owned dealer-operated model.
Role
Based in Fermoy and reporting directly to the Depot Manager, this role is ideal for someone who enjoys an interactive role dealing with customers both over the phone and face to face. The role of Customer Care Agent is an all-encompassing role which is customer centred but also involves raising orders, processing payments, invoicing and providing support to the delivery team and other departments when required.
Job Description
The key roles and responsibilities involved in this role include:
* Manage inbound and outbound calls in a timely manner
* Respond to the needs of customers and provide a personalized service
* Build sustainable relationships and engage customers by going the extra mile
* Process orders, payments and applications (budget payers, standing orders)
* Manage online web orders
* De-escalate situations involving disgruntled customers, offering patience, assistance and support
* Evaluate customer complaints/problems and provide timely solutions
* Provide customer service at our front desk
* Manage filing, mailing, correspondence and other office administrative duties
* Seize opportunities to upsell products and services and to inform customers about the company’s new products, services and policies
The ideal candidate will possess the following:
* Customer focused mind-set
* Experience with Oracle is desirable but not essential
* Excellent business administration skills
* Strong analytical skills
* Commercially focused
* Excellent computer skills
* Well-developed verbal and written communication skills
* Previous experience working in the Oil & Gas industry is desirable but not essential
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