We are seeking a motivated and detail-oriented Administrator/Junior Accounts Clerk for a full-time and permanent position based in Galway City.
Key Responsibilities:
* Responding to incoming customer calls in a professional and courteous manner.
* Assisting customers with queries about orders, deliveries, and payments.
* Processing customer payments securely and accurately.
* Generating and issuing sales invoices.
* Assisting with basic account reconciliations and financial record-keeping.
* Coordinating with drivers regarding delivery schedules and route adjustments.
* Managing delivery requests from customers and scheduling appropriately.
* Maintaining accurate records of deliveries and ensuring timely updates in the system.
Administrative Duties:
* Updating and maintaining customer records in the company database.
* Filing and organising documentation related to orders, payments, and deliveries.
* Preparing daily and weekly operational reports as needed.
Key Skills & Qualifications:
* Previous experience in an administrative, accounts, or customer service role is desirable.
* Strong communication skills, both verbal and written.
* Proficiency in Microsoft Office (Word, Excel) and familiarity with accounting software (training provided if necessary).
* Excellent organisational skills and attention to detail.
* Ability to multitask and work effectively under pressure during busy periods.
* A friendly and professional attitude when dealing with customers and team members.
About this Role:
This role is working in a close-knit team with drivers, customer service staff, and depot management.