Member Service Representative - Temp 6 Month Contract
Reporting to: Operations Manager
At, we are seeking a highly skilled Member Service Representative to join our team. The successful candidate will deliver an exceptional member experience by providing efficient face-to-face, telephone, online and email service while adhering to service level standards and compliance.
Duties Will Include:
* Providing exemplary customer service to all members and potential new members by effectively resolving member queries first time, leading to the minimization of referring issues to other departments for resolution.
* Handling all transactions and counter procedures in a confidential and professional manner.
* Processing member's payments through the computerized member accounting system.
* Handling cash float and balancing of all cash handled with transactions processed and applying all best practices and policies in connection with this.
* Providing other counter services to members, e.g., Payzone, Fexco etc.
* Maintaining the counter area in a tidy and professional manner.
* Performing any other duties that may be required on a day-to-day basis as advised by the Office Supervisor.
* Staying up-to-date on promotional initiatives and new products and services being implemented within the credit union.
* Promoting a culture that reflects the values and encourages good performance and excellent member services.
* Promoting Community Credit Union services and products and informing prospective Members of the benefits of membership.
Competencies Required:
* Previous experience in a bank or credit union.
* QFA qualification desirable.
* Member-focused with a proven track record of delivering exemplary customer service.
* Excellent verbal and written communication skills with strong interpersonal skills.
* Active listening skills to accurately respond to inquiries and requests.
* Demonstrating strong analytical and numerical skills.
* Must be detail-oriented and well-organized with a professional phone manner.
* Flexible and adaptable with a positive attitude to change.
* Productive work habits, time management, workload management, and priority setting in line with quality decision-making.
* Compliance with policies and procedures.