The Montenotte Hotel is an independent, privately-owned, luxury destination hotel situated in the heart of Cork. Built within a former 18th Century residence of a Merchant Prince, The Montenotte Hotel has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte Hotel strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner; offering all guests the luxury to rest and play, enjoying a truly urban escape experience.
The Montenotte Hotel is a proud member of the prestigious Small Luxury Hotels of the World (SLH) and is Certified a Great Place to Work: December 2022 to December 2023.
Property Summary:
* 107 stylish guestrooms and suites and 26 self-catering apartments
* Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city
* Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests
* The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
* Bellevue Spa - a luxurious award-winning spa with six treatment rooms, offering a range of rejuvenating, holistic and relaxing treatments
* Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness
* Launching in Late 2023, The Montenotte Hotel will be opening The Woodland Suite Experience which will epitomize a sense of escape for guests.
Main Responsibilities:
1. To follow agreed Brand Standards for service of Food & Beverage.
2. To craft drinks requested as per Department Standards.
3. To build rapport with guests and upsell where possible.
4. To serve all our guests in a friendly, efficient and professional manner.
5. To ensure cleanliness levels are maintained to a high standard in the bar and restaurant.
6. To greet all guests in a warm and friendly manner.
7. To ensure the correct uniform including name badge is worn at all times.
8. All staff should be presentable at all times and in adherence with the grooming standards in the staff handbook.
9. To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
10. To ensure any complaints and incidents are brought to your manager or supervisor's attention at the time.
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