Here at Cliff House Hotel, we have a fantastic opportunity for you to join our team on a full-time basis.
You will be well-groomed, completely focused on the surroundings and our guests, and eager to learn about wine and food.
As the friendly, welcoming face of our bar restaurant, you will be in charge of giving our patrons an outstanding dining experience and making them feel at home in our magnificent hotel.
Main Responsibilities
1. Ensure that the day-to-day running of The Bar Restaurant operates in an efficient and professional manner with a high level of guest satisfaction.
2. Follow procedures and standards of service at all times ensuring a high level of consistency and professionalism within room service.
3. Carry out all tasks and duties with maximum speed to improve the efficiency of the operation while maintaining control and professionalism.
4. Possess product knowledge of the drinks and food items, together with the services within this department, and have a good working knowledge of all services within the hotel.
5. Clean agreed designated areas and set tables to required standards, ensuring that the table linen is clean and undamaged.
6. Ensure that the table decorations and flowers comply with the standards.
7. Take orders from guests ensuring that they are processed correctly to the appropriate person.
8. Serve beverages and food in accordance with the standards, in a professional and courteous manner.
9. Prepare and deliver orders quickly, efficiently, and discreetly while adhering to the standards set on timing and presentation.
10. Upsell the hotel's facilities at every opportunity to improve guest satisfaction and maximise revenue.
11. Clear tables as soon as it is apparent that the guest has finished, but with an acceptable waiting period.
12. Ensure that guests are correctly charged, present the bill, and take payment from the guest, in accordance with the procedures set.
13. Monitor the control of perishable goods, breakages, and all types of stock to minimise wastage and control stock levels.
14. Communicate all relevant information to colleagues within the department and to members of staff and Head of Departments within the hotel.
15. Report all guest comments and feedback to your Head of Department or record it in the log book located at Reception.
16. Maintain cleanliness and hygiene of work areas, equipment, appearance, and uniform at a high standard as per company guidelines stated in the staff handbook.
17. Respect the privacy and confidentiality of in-house guests at all times.
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