The Kilkenny Hibernian Hotel, part of The iNUA Collection, is a leading name in the Irish hospitality industry, known for delivering exceptional guest experiences across our diverse portfolio of hotels. We are committed to excellence in service and a passion for hospitality, creating memorable moments for both our guests and our team members.
We are now seeking a highly skilled and experienced Operations Manager to join our team. This is a key leadership role that will play a vital part in ensuring the smooth and efficient operation of these critical areas within the hotel.
Key Responsibilities:
1. Operational Leadership: Oversee the day-to-day operations of the F&B and Rooms Division departments, ensuring high standards of service, efficiency, and guest satisfaction.
2. Team Management: Lead, motivate, and develop a dynamic team of professionals across F&B and Rooms Division departments fostering a culture of excellence, teamwork, and continuous improvement.
3. Guest Experience: Ensure that every guest enjoys a memorable experience, with a focus on delivering high-quality service in all F&B and Rooms Division departments.
4. Financial Performance: Drive revenue growth through effective cost management, upselling strategies, and operational efficiencies within F&B, Conference, and Banqueting.
5. Quality Assurance: Maintain the highest standards of quality and consistency in all F&B offerings and event services, while ensuring compliance with health and safety regulations.
6. Training and Development: Provide ongoing training and development opportunities for team members, ensuring that skills are continually enhanced and that there is a clear path for career progression.
7. Supplier Relationships: Manage relationships with key suppliers to ensure high-quality products and services at competitive prices, while fostering long-term partnerships.
8. Crisis Management: Act decisively and effectively in managing any operational challenges or emergencies that arise, prioritizing the safety and well-being of guests and staff.
Requirements:
1. Proven experience in a senior operations role within the hospitality industry, with a strong focus on F&B and/or Rooms.
2. Exceptional leadership and interpersonal skills, with a track record of motivating and managing high-performing teams.
3. Strong financial acumen, with experience in budgeting, forecasting, and managing P&L for F&B and Rooms desirable but not mandatory.
4. Excellent communication and negotiation abilities, with a guest-centric approach.
5. Deep understanding of F&B operations and Rooms, including back-of-house and front-of-house functions.
6. Proficiency in hospitality management software and Microsoft Office suite.
Benefits:
1. Competitive salary and performance-based incentives.
2. Comprehensive benefits package, including health insurance and retirement plans.
3. Opportunities for career advancement and professional development.
4. Discounts on hotel stays for you, your family, and friends within The iNUA Collection.
5. A supportive and inclusive work environment that values diversity and teamwork.
Join The iNUA Collection and be a part of a team that is dedicated to delivering exceptional hospitality experiences.
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