The Kilkenny Hibernian Hotel, part of The iNUA Collection, is a leading name in the Irish hospitality industry, known for delivering exceptional guest experiences across our diverse portfolio of hotels. We are committed to excellence in service and a passion for hospitality, creating memorable moments for both our guests and our team members.
We are now seeking a highly skilled and experienced Operations Manager to join our team. This is a key leadership role that will play a vital part in ensuring the smooth and efficient operation of these critical areas within the hotel.
Operations Manager
Key Responsibilities as Operations Manager:
* Operational Leadership: Oversee the day-to-day operations of the F&B and Rooms Division departments, ensuring high standards of service, efficiency, and guest satisfaction.
* Team Management: Lead, motivate, and develop a dynamic team of professionals across F&B and Rooms Division departments fostering a culture of excellence, teamwork, and continuous improvement.
* Guest Experience: Ensure that every guest enjoys a memorable experience, with a focus on delivering high-quality service in all F&B and Rooms Division departments.
* Financial Performance: Drive revenue growth through effective cost management, upselling strategies, and operational efficiencies within F&B, Conference, and Banqueting.
* Quality Assurance: Maintain the highest standards of quality and consistency in all F&B offerings and event services, while ensuring compliance with health and safety regulations.
* Training and Development: Provide ongoing training and development opportunities for team members, ensuring that skills are continually enhanced and that there is a clear path for career progression.
* Supplier Relationships: Manage relationships with key suppliers to ensure high-quality products and services at competitive prices, while fostering long-term partnerships.
* Crisis Management: Act decisively and effectively in managing any operational challenges or emergencies that arise, prioritizing the safety and well-being of guests and staff.
Requirements:
* Proven experience in a senior operations role within the hospitality industry, with a strong focus on F&B and/or Rooms.
* Exceptional leadership and interpersonal skills, with a track record of motivating and managing high-performing teams.
* Strong financial acumen, with experience in budgeting, forecasting, and managing P&L for F&B and Rooms desirable but not mandatory.
* Excellent communication and negotiation abilities, with a guest-centric approach.
* Deep understanding of F&B operations and Rooms, including back-of-house and front-of-house functions.
* Proficiency in hospitality management software and Microsoft Office suite.
Benefits:
* Competitive salary and performance-based incentives.
* Comprehensive benefits package, including health insurance and retirement plans.
* Opportunities for career advancement and professional development.
* Discounts on hotel stays for you, your family, and friends within The iNUA Collection.
* A supportive and inclusive work environment that values diversity and teamwork.
Join The iNUA Collection and be a part of a team that is dedicated to delivering exceptional hospitality experiences.
Join us as Operations Manager. #J-18808-Ljbffr