Job Summary:
As a Virtualisation Engineer, you will …
Job Responsibilities:
1. Based on a Citrix environment provide a reliable, scalable end user computing platform to deliver applications, desktops and data in a safe, secure manner to the customer business users
2. Ensure customer end user computing platform stays current and keeps current
3. Maintain and develop customer End User Computing Architecture
4. Execute & Support customer virtual workspace strategy
5. Working closely with Customer IT delivery teams to resolve incidents
6. Knowledge Transfer to other team members regularly
7. DR drills and Mockdrill planning
8. Vdisk Management
9. Proactively identify service improvements
10. Day to Day Administration of the Citrix Farm & associated technologies
11. Management of P & P in accordance with customer High Priority Incident processes
12. Maintain and create relevant documentation as required
Required Skills:
13. Knowledge of Windows Server & Server operating systems .
14. Knowledge of Citrix Virtual Apps and Desktops + troubleshooting
15. Excellent working knowledge of Active Directory.
16. Good Citrix NetScaler Administration
17. Excellent with other areas of desktop technologies Virtual Desktop, device imaging, software packaging, application layering
18. Good working knowledge of current desktop technologies, Microsoft Office and cloud technology.
19. Good working knowledge of current IT industry technologies and IT service management processes.
Additional Desired Skills:
· Proven ability to be customer focused.
20. Excellent interpersonal and relationship building skills
21. Excellent verbal and written communication skills
22. Self-starter who is capable of initiating and maintaining communication
23. Excellent facilitative, decision-making and issue resolution skills
24. Strong problem-solving skills and ability to analyse possible solutions using standard procedures
Education and Experience:
25. rd Level Qualification
26. Citrix Qualifications