Job Title:
We are hiring Content Moderators for a Social Media Giant.
Responsibilities:
* Investigate and resolve reported issues via ticketing system, such as requests for account support or potentially abusive content.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
* Become knowledgeable about clients' products and community standards.
* Utilise market insights to find scalable solutions to improve support for our community of users.
* Gather, analyse, and utilise relevant data to develop ways to improve the overall user experience.
* Recognise trends and patterns and escalate issues outside company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Requirements:
* Strong personal resilience with ability to operate in pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills, with empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritise, solve problems, and work as part of a team.
* Effective time management and prioritisation skills.
* Ability to consistently hit KPIs on time.
Language Skills:
* Fluent in French language on near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
Contract:
Full-time, permanent with Covalen.
Benefits:
* Competitive salary.
* Free meal (lunch or dinner) on-site.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive training and access to CPL's Wellness Programme.
* Tax Saver and Bike-to-Work Scheme.
Working Hours:
Day shift (9:00am to 5:30pm), evening shift (6pm – 2am), Monday to Friday, occasionally weekends and bank holidays.
Location:
Dublin 18, Sandyford, Dublin South. This is an office job, work from home/remote work is not an option. Employees are classified as essential workers.
Important Notes:
* Candidates must be fully confident in dealing with sensitive content.
* Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).