Job Opportunity: Night Manager/Night Porter
We are looking for a dedicated and professional individual to join our team as a Night Manager/Night Porter. This unique role involves working as a Night Manager for part of the week and as a Night Porter for the remaining shifts, ensuring the smooth and efficient operation of the hotel during night-time hours.
Key Responsibilities: As Night Manager:
* Serve as the primary point of contact for guests and staff during the night shift.
* Oversee all hotel operations to ensure guest satisfaction, safety, and smooth running of services.
* Manage front desk duties, including check-in, check-out, and handling guest inquiries.
* Address and resolve guest complaints or issues professionally and efficiently.
* Complete financial and administrative tasks accurately, including nightly audits and reporting.
* Supervise and support night staff to ensure high performance and adherence to hotel standards.
* Respond to maintenance or housekeeping concerns that arise during the night.
* Uphold hotel policies and procedures while ensuring compliance with health and safety regulations.
As Night Porter:
* Assist with setting up and maintaining public areas and meeting rooms as needed.
* Provide general porter duties, including handling guest luggage and deliveries.
* Support night security by monitoring the premises and ensuring guest safety.
* Assist in light cleaning duties and restocking supplies to maintain hotel standards.
* Help with any additional tasks to support the smooth operation of the hotel.
Qualifications:
* Previous experience in a reception or front office role within the hospitality industry is essential.
* Strong leadership, organizational, and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Ability to remain calm and professional in challenging situations.
* Proficiency in hotel management software and front desk systems.
* Strong attention to detail and ability to work independently.
* Flexibility to work weekends and holidays as required.
* Prior experience in a night porter role or similar is an advantage but not essential.
What We Offer:
* Competitive salary.
* Opportunities for career growth and professional development.
* A supportive and team-oriented work environment.
* Comprehensive training program to ensure success in both roles.
If you are a responsible and proactive individual who thrives in a dynamic night-time role, we would love to hear from you!
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