Access to Care Advisor - Theatre Scheduling 12-month FTCLocation: UPMC Whitfield HospitalJob type: Fixed TermOverview of role: UPMC are recruiting an Access to Care Advisor within the Theatre Scheduling team on a 12-month fixed term contract. This is a full-time position, based in the UPMC Cleaboy office, Waterford.
The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve.
We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward as possible. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.
Primary Duties and Responsibilities: The Access to
Care advisor will:Facilitate patient access to our services and healthcare professionalsEnsure effective communication to all our stakeholders including patients and staffProvide wide-ranging administrative support to enable the smooth running of our servicesThe Access to Care team is responsible for the
efficient processing of administrative support services throughout our
facilities and include:Inpatient SchedulingOutpatient SchedulingClaims ManagementReferrals ManagementCash Collection/ARPatient ExperienceInpatient
scheduling duties include but are not limited to:Responsibility for scheduling patient procedures and related physical pre-assessment appointments in a timely mannerCollection and confirmation of patient demographic and insurance information as required, and enter data accurately into the department's Scheduling system.Ensure timely and effective communication with patients in advance of their admissionEstablish and maintain open and professional communication with ancillary departments and Consultant whose services are scheduled by this departmentCommunication of theatre schedules to relevant departmentsMeet KPI metrics defined for the departmentQualifications & Experience:12 months experience in a similar role or healthcare settingBusiness/Secretarial QualificationExcellent working knowledge of Microsoft OfficeExperience of healthcare systems including iPims desirableEqual
Opportunity Statement and Benefits UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.About
UPMC A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.