Account Servicing Officer
We are seeking an experienced Account Servicing Officer to join our team. The successful candidate will be responsible for serving as the primary point of contact for customers, providing expert assistance and guidance related to hire purchase and leasing matters.
The ideal candidate will have a strong understanding of hire purchase and leasing agreements, excellent communication skills, and the ability to handle challenging customer interactions with professionalism.
Responsibilities:
* Serve as the primary point of contact for customers offering expert assistance, guidance, and resolution to inquiries related to hire purchase and leasing agreements.
* Provide prompt, courteous, and accurate responses to queries through various communication channels.
* Understand and communicate the terms, conditions, and intricacies of hire purchase and leasing agreements effectively.
* Collaborate closely with internal teams to address customer concerns, resolve disputes, and ensure timely resolution of issues.
* Maintain accurate and comprehensive customer records, documenting interactions, inquiries, and resolutions.
* Assist in processing payments, settlements, and redemptions, updates, and modifications to hire purchase and leasing accounts as per customer requests.
* Educate customers on available payment options, schedules, and potential implications of non-payment.
* Stay updated on industry regulations, best practices, and emerging trends related to hire purchase and leasing.
Requirements:
* APA Qualification is required.
* Proven experience, ideally within the financial or credit management sector, with a focus on hire purchase and leasing.
* In-depth understanding of hire purchase and leasing agreements, terms, and relevant legal considerations.
* Excellent communication skills, both written and verbal, with a customer-focused approach.
* Empathetic and patient demeanor, capable of handling challenging customer interactions with professionalism.
* Proficiency in using customer service software, CRM systems, Microsoft Office, and other relevant tools.
* Detail-oriented mindset with strong organisational and multitasking abilities.
Salary: Estimated salary: $60,000 - $80,000 per annum (dependent on experience).