Our client, a specialist in their field, seeks an experienced Customer Support professional to join their team.
About the Role
This role involves managing relationships with key clients to ensure their satisfaction and responding to the needs of both internal and external customers while providing an excellent level of customer service.
Duties:
* Support Sales Account Managers and customers with their general day-to-day requirements.
* Receive and process customer purchase orders onto the system.
* Check stock availability and liaise with buyers regarding expected delivery dates.
* Maintain open communication channels with internal and external customers regarding lead times.
* Monitor orders as they progress and coordinate timely dispatch through regular communication with the warehouse team.
* BUILD AND MAINTAIN SUCCESSFUL PARTNERSHIPS WITH CUSTOMERS, COLLEAGUES, AND FOCUS ON ACHIEVING LONG-TERM CUSTOMER LOYALTY.
* Collaborate with account managers to monitor margins.
* Process all distribution orders from sites to meet daily deadlines.
* Respond to the needs of both internal (purchasing and sales) and external customers while providing an excellent level of customer service.
* Generate quotations.
* Address and resolve customer issues and complaints promptly.
* Manage shortage reports from a customer support perspective, including adding lines short on VMI distribution orders and processing newly available items off the shortage report onto distribution orders.
* Conduct weekly or bi-weekly meetings with onsite account managers to discuss issues arising from the shortage report.
* Monitor daily status reports and have weekly calls with the internal account managers team.
* Provide system training to new employees.
Requirements:
* Previous experience working in customer support, administration, or sales/purchasing administration.
* Experience working with an ERP system is an advantage.
* Strong interpersonal and relationship-building skills.
* Proven ability to work to deadlines, be adaptable, and multitask.
* Team player with a high level of attention to detail.